MasterBrand Privacy Statement

This Privacy Statement applies to the sites where it appears.

This Statement describes how MasterBrand, Inc. and its subsidiaries and affiliates (“We”, “Us”, “Our” or “MasterBrand”) treats your personal information on the websites where it is located and otherwise, including but not limited to masterbrand.com and each of our Brand’s websites. MasterBrand is committed to protecting the privacy and security of any personal information we collect, use, share, and otherwise process as part of our business. This Privacy Statement (“Statement”) will help you understand how we collect, use, share, and otherwise process, and protect personal information we collect about you either through the use of our website or offline.

Personal Information. Personal information refers to information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked with a particular consumer or household (for example, name, address, telephone number, and driver’s license number.)

References to “you” mean any person submitting any data, personal or otherwise.

This Privacy Statement applies only to personal information we collect or maintain on our own behalf. We do not sell your personal information, and we prohibit any sale of the personal information we share with our service providers.

This Privacy Statement does not apply to information collected by:

• Third parties which are not our service providers including through any application or content that may link to or be accessible from or on the Site.
• Any employee, contractor, or job applicant information.

As described in more detail below, you may have rights with respect to the personal information we collect about you on our own behalf. We encourage you to read this Statement carefully, and to contact us if you have any questions. If any term in this Privacy Statement is unacceptable to you, please do not use the MasterBrand website and refrain from providing us with your personal information.

We may collect information from and about you.

We may collect contact information. We might collect your name and street address if you create an account or choose to have MasterBrand or a dealer contact you. We might also collect your phone number or email address.

We may collect information you submit or post. We may collect reviews and comments that you post on our site. We also collect information when you contact us.

We collect other information. If you use our website, we may collect information about the browser you’re using. We might look at what site you came from, or what site you visit when you leave us. We collect this information using the tracking tools described below. To control those tools, please read the “Your Choices” section below.

Click here to see additional disclosures for residents of certain U.S. states.

We may collect information in different ways.

We may collect information directly from you. If you register on our site, create an account, register a warranty, or sign up for our emails, we collect information from you. We also collect information if you contact us or enter a promotion. Finally, we may collect information from you if you provide it to us offline, such is by completing a Masterbrand form.

We may get information about you from third parties. Our business partners may give us information about you. We may also obtain information about you from social media platforms, including when you interact with us on such platforms.

We may combine information. We may combine information that we have collected offline with information we collect online. Or we may combine information we get from a third party with information we already have.

We may use information as disclosed and described here.

We may use information to respond to your requests or questions. We might use your information to respond to your customer feedback or to answer questions about products or services we offer. We may use your information to respond to requests regarding any product warranties or refunds. We may use your information to notify you about changes to your account.

We may use information to improve our services. We may use your information to make our websites better. We might use your information to customize your experience with us, including online tools that may utilize artificial intelligence. We may combine information we get from you with information about you we get from third parties. We may aggregate information we receive to study trends and otherwise improve our business.

We may use information for security purposes. We may use your information to protect our company and our customers. We also use information to protect our websites.

We may use information for marketing purposes. We might provide you with information about new products and special offers. We might also use your information to personalize the advertisements you see on third-party platforms and websites (for more information, see the About our Ads section below). We might tell you about new features or updates. These might be third party offers or products we think you might find interesting. To manage this, read the “Your Choices” section below.

We may use information to communicate with you about your account or our relationship. We may contact you about your account or feedback. We might also contact you about this Statement or our website Terms.

We may use information as otherwise permitted by law or as we may notify you.

Credit Card and Payment Information:

If you provide credit card information on this site, it will be processed by a third-party payment processor, such as Shopify. If you submit payment through any third-party processor or entity, you are subject to the third party’s applicable privacy statement and terms of use.

We may share information with third parties.

We will share information within the MasterBrand Cabinets family of companies.

We will share information with third parties who perform services on our behalf. We share information with vendors who operate our sites or provide analytics. We also share information with companies that send emails for us or run a promotion.

We will share information if we think we have to in order to comply with the law or to protect ourselves. We will share information to respond to a court order or subpoena. We may share information if a government agency or investigatory body requests it. We might share information if we are investigating potential fraud. Or we may share your information if you are the winner of a sweepstakes or other contest with anyone who requests a winner’s list.

We may share information with a successor to all or part of our business. If part of our business is sold we may include user information as part of that transaction.

We do not “sell” your Personal Information or “share” Personal Information for cross-contextual behavioral advertising purposes, as those terms are defined under applicable privacy laws. We only enable the use of advertising cookies with your consent, which we collect when you first accessed our website. If you wish to change your cookie choices, you may do so by clicking on the “Your Privacy Choices” button below.

We may share information for other reasons we may describe to you from time to time.

Additional disclosures related to collection, use, and disclosure of personal data for residents of certain states.

Certain states, including California, require us to provide additional disclosures with respect to our collection, use, and disclosure of personal data. This information in this section is provided as a supplement to the rest of the information provided in this Statement. Please read the entire Statement for a full description of our privacy practices.

The personal information we collect about you includes information within the below categories of data. Note that the “category of data” column listed below refers to the category of personal data as defined under California law and represents the categories of personal information that we have collected, and how it has been shared, over the past 12 months. Inclusion of a category in the list below indicates only that we may collect some information within that category. We do not necessarily collect all information listed in a particular category, nor do we necessarily collect all categories of information for all individuals. While the categories are as defined under California law, the disclosures below also apply to residents of other states as well.

We have disclosed personal information in each of the below categories with our affiliates and service providers, as well as with government entities as necessary, for our business purposes within the last 12 months. We have not necessarily shared all information listed in a category. We have also shared your Internet or other electronic network activity information (as described further below) with our advertising partners. To opt-out of the sharing of your personal information for targeted advertising purpose, you can change your cookie settings to turn off advertising cookies by clicking on the “Your Privacy Choices” button below.

 

Category of Data	Source	Purpose of Collecting and Processing Information
Personal Identifiers. Identifiers such as a real name, alias, postal address, unique personal identifier, online identifier Internet Protocol address, email address, account name, social security number, driver’s license number, passport number, or other similar identifiers.	We collect information in this category: directly from you or your interactions with our website; and/or from records we have about you in the course of providing services or products.	A subset of this data is processed in connection with our operational functions, including: to provide, maintain and improve our product services; to monitor and analyze trends, usage and activity related to our products; to detect, investigate and prevent fraudulent transactions and other illegal activities as well as protect the rights and property of us and others; to facilitate contests, sweepstakes and promotions and process and deliver entries and rewards; for product warranty support; for product service and functionality support; as part of product registration; to complete product order requests; to respond to product inquiries; to respond to requests about product information or where and how to have products installed; to recommend local dealers who can assist you with our products; to respond to product complaints; to defend our legal rights, as needed; and, for sales-related purposes.   We also use this information to advertise Masterbrand products/services that might be of interest to you.
Information About You. Information that identifies, relates to, describes, or is capable of being associated with, a particular individual, including, but not limited to, your name, signature, Social Security number, physical characteristics or description, address, telephone number, passport number, driver’s license or state identification card number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information.	We collect information in this category: directly from you or your interactions with our website; and/or from records we have about you in the course of providing services or products from third-party marketing providers	A subset of this data is processed in connection with our operational functions, including: to provide, maintain and improve our product services; to monitor and analyze trends, usage and activity related to our products; to detect, investigate and prevent fraudulent transactions and other illegal activities as well as protect the rights and property of us and others; to facilitate contests, sweepstakes and promotions and process and deliver entries and rewards; for product warranty support; for product service and functionality support; as part of product registration; to complete product order requests; to respond to product inquiries; to respond to requests about product information or where and how to have products installed; to recommend local dealers who can assist you with our products; to respond to product complaints; to defend our legal rights, as needed; and, for sales-related purposes.   We also use this information to advertise Masterbrand products/services that might be of interest to you.
Commercial information: records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.	We collect information in this category: directly from you or your interactions with ourwebsite; and/or from records we have about you in the course of providing services or products from third party marketing providers	A subset of this data is processed in connection with our operational functions, including: to provide, maintain and improve our product services; to monitor and analyze trends, usage and activity related to our products; to detect, investigate and prevent fraudulent transactions and other illegal activities as well as protect the rights and property of us and others; for product warranty support; for product service and functionality support; as part of product registration; to complete product order requests; to respond to requests about product information or where and how to have products installed; to respond to product complaints; to defend our legal rights, as needed; and, for sales-related purposes.   We also use this information to advertise Masterbrand products/services that might be of interest to you.
Internet or other electronic network activity information: browsing history, search history, and information regarding a consumer’s interaction with an Internet Web site, application, or advertisement.	We collect information in this category directly from you or your interactions with our website.	This data is processed in connection with our operational functions, including: to provide, maintain and improve our product services; to monitor and analyze trends, usage and activity related to our products; to detect, investigate and prevent fraudulent transactions and other illegal activities as well as protect the rights and property of us and others; to defend our legal rights, as needed; and, for sales-related purposes.   We also use this information to advertise Masterbrand products/services that might be of interest to you.
Geolocation data	We collect information in this category directly from you or your interactions with our website.	A subset of this data is processed in connection with our operational functions, including: to monitor and analyze trends, usage and activity related to our products; to detect, investigate and prevent fraudulent transactions and other illegal activities as well as protect the rights and property of us and others; to facilitate contests, sweepstakes and promotions and process and deliver entries and rewards; for product warranty support; for product service and functionality support; as part of product registration; to complete product order requests; to respond to product inquiries; to respond to requests about product information or where and how to have products installed; to recommend local dealers who can assist you with our products; to respond to product complaints; to defend our legal rights, as needed; and, for sales-related purposes.   We also use this information to advertise Masterbrand products/services that might be of interest to you.
Sensory information: audio, electronic, visual, thermal, olfactory or similar information, including voice signatures and recorded calls	We collect information in this category directly from you or your interactions with our website.	A subset of this data is processed in connection with our operational functions, including to: to provide, maintain and improve our product services; to detect, investigate and prevent fraudulent transactions and other illegal activities as well as protect the rights and property of us and others; for product warranty support; for product service and functionality support; to respond to product inquiries; to respond to requests about product information or where and how to have products installed; to respond to product complaints; to defend our legal rights, as needed; and, for sales-related purposes.
Inferences drawn from any of the above categories of information to create a profile about you: Information about your preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.	N/A	We may make inferences about you using the above categories of personal information in order: to monitor and analyze trends, usage and activity related to our products; to detect, investigate and prevent fraudulent transactions and other illegal activities as well as protect the rights and property of us and others; to respond to product complaints; to recommend products and services to you; to defend our legal rights, as needed; and, for sales-related purposes.   We also use this information to advertise Masterbrand products/services that might be of interest to you.

In addition to the categories of personal data above, we collect the following categories of sensitive personal data. We only process your sensitive personal data for processes considered necessary under California law.

Category of Sensitive Personal Data	Source of Sensitive Personal Data	Purpose of Processing
Social security, driver’s license, state identification card, or passport number.	This information is collected directly from you or our service providers.	For our business customers (such as dealers), this information is necessary to administer your relationship with us, including meeting our legal obligations, and providing you with benefits and services, as applicable.
Account log-in, financial account, debit card, or credit card number in combination with any required security or access code, password, or credentials allowing access to an account.	This information is collected directly from you or our service providers.	For our business customers (such as dealers), this information is necessary to administer your relationship with us, including meeting our legal obligations, and providing you with benefits and services, as applicable. It is also processed in order to help detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, and for compliance management.

Retention of Personal Information

We consider the following criteria when determining how long a particular record will be retained, including any personal information contained in that record:

• How long the record is needed to provide you with the products and services you request
• How long the record is needed to support and enhance our operational processes
• How long the record is needed to protect our rights and legal interests
• How long the record must be retained to comply with applicable laws and regulations

The same personal information about you may be included in more than one record and used for more than one purpose, each of which may be subject to different retention periods based on the factors listed above.

Your Rights and Choices Regarding Personal Information

• Depending on your state of residency, and the type of data collected, you may have rights with respect to your personal information. We may choose to extend these rights to you even if we are not required to under applicable law. Right to access/know – You may be entitled to request that we disclose to you the personal information we have collected about you, including the categories of personal information, the categories of sources from which we collected the information, the business or commercial purposes of collecting the information, the categories of third parties with whom we have shared the information, and the categories of personal information that we have shared with third parties for a business purpose. In some instances, you may have the right to receive the information about you we have collected in a portable and readily usable format. Before providing any of this information, we must be able to verify your identity.

• Right to data portability – Subject to certain conditions, you may be entitled to request that we disclose to you the personal information we have collected about you in a portable, and to the extent feasible, usable format that allows you to transmit the data to another entity without hindrance.

• Right to correct –Subject to certain conditions, you may have the request that we correct any mistakes in your personal information or update your preferences; however, we may not be able to accommodate your request if we believe it would violate any law or legal requirement or cause the information to be incorrect. We may delete the contested personal information as an alternative to correcting the information if the deletion of the personal information does not negatively impact you, or you consent to the deletion.

• Right to deletion – Subject to certain conditions, you may be entitled to request that we delete personal information about you. Before deleting information, we must be able to verify your identity. We will not delete personal information about you when the information is required to fulfill a legal obligation, is necessary to exercise or defend legal claims, or where we are required or permitted to retain the information by law. For example, we cannot delete information about you if your personal information is on the contract between us for our services or products.

• Right to non-discrimination – You may have the right to not be discriminated against for exercising any of the above-listed rights. We may, however, provide a different level of service or charge a different rate reasonably relating to the value of your personal information.

• Right to opt-out of the sale or sharing of personal information – We currently do not “sell” personal information to third parties or “share” your personal information for cross-context behavioral advertising, as those terms are understood under applicable law. When you first accessed our website you were given the option to select your cookie preferences, including to determine whether or not to allow the use of advertising cookies. You may change you cookie choices by clicking on the “Your Privacy Choices” button below. We also recognize universal opt-out signals that automatically opt you out of any cookies or signals for the purposes of targeted advertising. You can control your opt-out preferences within your internet browser’s settings.

• Right to limit use and disclosure of sensitive personal information – We only process sensitive personal information for purposes considered necessary under applicable law, and therefore do not offer this option.

• Right to opt out of receiving our marketing emails. To stop receiving our promotional emails, follow the instructions in any promotional message you get from us. If you object to our use of your information for direct marketing purposes, please email us at privacy@masterbrandcabinets.com. Even if you opt out of getting marketing messages, we will still send you transactional messages. These include responses to your questions.

• Right to limit how we use cookies and tracking tools. To learn how to manage how we - and our vendors - use cookies and other tracking tools, please click here.

We do not discriminate against you if you choose to exercise any of these rights. If we deny your request, you may also have the right to appeal that decision. Instructions on how to appeal any denial will be included in the notice of denial.

Depending on your residency, these rights may not apply to pseudonymous data if the information necessary to identify the consumer is kept separately and is subject to controls that prevent access to the information. Pseudonymous data is personal data that can no longer be attributed to a specific individual without the use of additional information, if the additional information is kept separately and is subject measures to ensure that personal data is not attributed to the specific individual.

Data solely retained for data backup or archive purposes is principally excluded from these rights until it is restored to an active system or next accessed or used for a sale, disclosure, or commercial purpose.

Please note that under applicable privacy law, we are only obligated to respond to personal information requests from the same consumer up to two times in a 12-month period. In addition, under applicable privacy law, and for the protection of your personal information, we may be limited in what personal information we can disclose.

Additional Information for residents of Colorado and California: We will maintain all of your Consumer Data Rights requests for at least 2 years. This information will not be used for any other purpose except to review compliance processes; it will not be shared except as necessary to comply with a legal obligation. For residents of Colorado, sensitive data which we no longer have consent to process will be deleted or rendered permanently anonymized or inaccessible within a reasonable period of time after withdrawal of consent.

You may also be entitled to request in writing a list of the types of personal information that we have disclosed to a third party for their direct marketing purposes during the preceding year and to whom that information was disclosed.

Submitting Privacy Requests

You can exercise your privacy rights by submitting requests to us to exercise those rights and by taking other steps that will limit how information about you is collected, used, and shared.

If your state grants the consumer rights referenced above, to the extent applicable, you may exercise your privacy rights by submitting a personal information request by calling us toll free at 1-866-235-2895, by completing our Personal Information Request Form or by emailing us at privacy@masterbrandcabinets.com.

We must verify your identity before fulfilling your personal information request. To verify your identity, we may collect information from you, including, to the extent applicable, your name, date of birth, contact information, your account information, or other personal identifying information. We will match this information against information we have previously collected about you or against information available from consumer reports to verify your identity and to respond to your request. Information collected for purposes of verifying your request will only be used for verification and to respond to your personal information request. If you maintain an account with us, we may require you to log in to that account as part of submitting your request.

If we are unable to verify your identity as part of your request, we will not be able to satisfy your request. We are not obligated to collect additional information in order to enable you to verify your identity. For deletion requests, you will be required to submit a verifiable request for deletion and then confirm separately that you want personal information about you deleted.

If you would like to appoint an authorized agent to make a request on your behalf, we require you to verify your identity with us directly before we provide any requested information to your approved agent. Alternatively, your authorized agent may provide evidence of having power of attorney or acting as a conservator for you. Note that we may require you to verify your identity with us directly before we provide any requested information to your authorized agent unless your authorized agent has power of attorney or acts as a conservator, in which case we will not contact you directly. We may also request that any authorized agents verify their identity and may reach out to you directly to confirm that you have provided the agent with your permission to submit the request on your behalf. There may be circumstances where we will not be able to honor your request. For example, if you request deletion, we may need to retain certain personal information to comply with our legal obligations or other permitted purposes. We will notify you if we are unable to honor your request. Based on your residency, you may have the right to appeal our decision with regard to your request by using the “Contact Us” details provided at the end of this Statement.

Information about our cookie use

A cookie is a small piece of data (text file) that a website – when visited by a user – asks your browser to store on your device in order to remember information about you, such as your language preference or login information. Those cookies are set by us and called first-party cookies. We also use third-party cookies – which are cookies from a domain different than the domain of the website you are visiting. Third party cookies enable third party features or functionality to be provided on or through the website or service you are using (such as advertising, interactive content and analytics). The third parties that set these third-party cookies may be able to recognize you both when you visits our website and also when you visit other websites or services.

Most of the cookies we use are “session cookies” which are automatically deleted as soon as you leave the site. Other cookies, so-called “persistent cookies,” remain on your computer until you delete them. Using these cookies allow us to enhance your experience in interacting with our website, such as by helping recognize your browser the next time you visit and loading previously viewed pages faster. We use cookies to offer you the best possible experience on our website.

We also use cookies to collect browsing information in order to improve your overall experience. We use this information to track website usage and compile statistics. This helps us improve the website, so you will find it more useful and informative, and enable customized promotions you may be interested in. We may use the combination of data we collect, such as browsing information and email address, to join known devices together and provide you personalized experiences on the device you are currently using. Impression data from cookies, which indicates who has seen advertisements about our products and services on our website or third-party websites, may be used to improve our marketing practices.

We may use browsing information we collect (including IP address, email address and data received from Google Analytics) to match with information received from third parties (including behavioral information and device identifiers) and customer information to learn more about an individual or a group. These actions help us analyze interactions with our website, improve marketing efforts, inform our strategic approach and improve your experience. We also may use this information to directly market our products and services, to the extent permitted by law. We may use third parties to perform these and other activities.

We also enable cookies to be placed or accessed on your device by third party advertising networks. These kinds of persistent cookies remember the websites you visit, and that information is shared with other parties, such as advertisers. We may use third-party advertising networks to help us deliver tailored online ads to you. To learn more about opting-out of this type of interest-based advertising, please visit the Network Advertising Alliance (NAI) Consumer opt-out website.

When you first accessed our website you were given the option to select your cookie preferences, including to determine whether or not to allow the use of advertising cookies. You may change your cookie choices by clicking on the “Your Privacy Choices” button below.

Information about Analytics and Advertising

We engage others to provide analytics services and serve advertisements on our behalf across the web. These entities may use cookies, web beacons, device identifiers, and other technologies to collect information about your use of our websites, including your IP address, web browser, pages viewed, time spent on pages, links clicked, and conversion information. This information may be used by MasterBrand and others to, among other things, analyze and track data, determine the popularity of certain content, deliver advertising and content targeted to your interests on other websites, and better understand your online activity. For more information about interest-based ads, or to opt out of having your web browsing information used for behavioral advertising purposes, please visit www.aboutads.info/choices. To opt-out of the use of advertising cookies on our website specifically, click the “Your Privacy Choices” button below.

In addition, the Self-Regulatory Program for Online Behavioral Advertising program provides consumers with an additional ability to opt-out of having their online behavior recorded and used for advertising purposes at any time.

We also work with third parties to serve ads to you as part of customized campaigns on third-party platforms (such as Facebook). As part of these ad campaigns, we or the third-party platforms may convert information about you, such as your email address and phone number, into a unique value that can be matched with a user account on these platforms to allow us to learn about your interests and serve you advertising that is customized to your interests. Note that the third-party platforms may offer you choices about whether you see these types of customized ads. Once again, to opt-out of the use of advertising cookies on our website, click the “Your Privacy Choices” button below.

Do Not Track

Various third parties are developing ways for consumers to express their choice about the collection of the individual consumer’s online activities over time and across third-party websites or online services. We have tools in place to better detect and honor requests made using the Global Privacy Control (“GPC”) signal as requests to opt out of the sharing of Personal Information to the extent required by applicable law. We endeavor to honor these requests with respect to any Personal Information connected to the GPC opt out request based on the information made available by GPC. Note that we may not be able to tie a GPC request to all Personal Information we have about you.

These sites are not intended for children.

Our sites where this Statement is found are meant for adults. We do not knowingly collect personally identifiable information from children under 16 without permission from a parent or guardian. If you are a parent or legal guardian and think your child under 16 has given us information, you can contact us at y. You can also write to us at the address listed at the end of this Statement.

If we learn we have collected or received personal information from a child under the age of 16, we will promptly delete the information. If you believe that we might have any information from or about a child, please contact us via the methods listed below in the “Contact Us” section at the bottom of this Privacy Statement.

We use standard security measures.

The Internet is not 100% secure. We cannot promise that your use of our sites will be completely safe. We encourage you to use caution when using the Internet. This includes not sharing your passwords.

We store information both in and outside of the United States.

Information we maintain may be stored both in and outside of the United States. If you live outside of the United States, you understand and agree that we may transfer your information to the United States. This site is subject to U.S. laws, which may not afford the same level of protection as those in your country.

We may link to sites or apps or have third party services on our platforms we don't control.

If you click on a link to a third party site, you will betaken to a website we do not control. This Statement does not apply to the privacy practices of that website. Read the privacy policies of other websites carefully. We are not responsible for these third party sites.

Feel free to contact us if you have more questions.

If you have any questions about this Statement, please email us at privacv@masterbrandcabinets.com.

You can also write to us or call at: MasterBrand Cabinets LLC, Attn: Corporate Privacy Officer, Legal Department One MasterBrand Cabinets Drive, Jasper, IN, 47546, (812) 482 - 2527.

We may update this Statement.

From time to time we may change our privacy policies. We will notify you of any material changes to our Statement as required by law. We will also post an updated copy on our website. Please check our site periodically for updates.

Effective Date: December 14, 2022

Last Updated: January 5, 2024

 

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