Frequently Asked Questions
How Can We Help You?
Our cabinet experts are always here to help, which is why we’ve compiled this list of frequently asked questions. Get your answer quickly by searching the questions below.
Q: How long is Thomasville's warranty?
A: Thomasville's current warranty is limited lifetime. View our Limited Lifetime Warranty.
Q: How do I replace a broken or damaged hinge on my cabinet?
A: If you are the original homeowner and purchased your cabinetry after June 1, 1999, please contact your The Home Depot designer or contact us for assistance with ordering a replacement hinge for your cabinetry. If you are not the original homeowner or if your cabinetry was purchased before June 1, 1999, please follow the instructions below:
In order to replace the hinge, you will first need to gather the following information:
- Name of Hinge Manufacturer
- Model Name of hinge
- Model Number of hinge
- Hinge Color
The Manufacturer, Model Name and Model Number can be found printed or etched on the hinge. You may need to remove the hinge completely, as some manufacturers place this information in the hinge surface that is applied to the cabinet. Once you have compiled the above information, please contact the appropriate manufacturer below:
- Grass: 1-866-994-7277
- Blum: 1-800-438-6788
- Amerock: 1-800-618-9559
- Youngdale: 1-888-446-4363
Q: Can I buy direct from the factory?
A: Our cabinets are sold through The Home Depot.
Q: How do I install my cabinets?
A: We have an Installation Guide for you to use.
Q: How do I clean and care for my cabinets?
A: View our Care & Cleaning page for information on how to maintain your cabinets.
Q: Can I purchase your stain?
A: Stain is available in all of our current finish colors and may be ordered through your The Home Depot designer.
Q: How much do your cabinets cost?
A: Our cabinets are priced and sold through The Home Depot. See your local The Home Depot designer for a personalized cabinet quote.
Q: Do you offer design assistance?
A: Design assistance is offered through The Home Depot.
Q: Where can I find Nouveau and Artisan Collection cabinets?
A: Please see our Nouveau store locator.